Pet Insurance

Pet Insurance  

Overview

You work hard to provide your family with everything they need. So, whether your family includes kids with two feet or kids with four paws, two wings or scaly feet—you know what responsibility looks like.

 

My Pet Protection® from Nationwide® helps you provide your pets with the best care possible by reimbursing you for eligible vet bills. You can get cash back for accidents, illnesses, hereditary conditions and more. We’re also the first and only provider in the U.S. to cover birds and exotic pets. 

 

You’re free to use any vet and your coverage includes benefits for emergency boarding, lost pet advertising and more. Plus, our 24/7 vethelpline® is included as a service to all pet insurance members ($110 value).

How It Works


Our one-page claim form makes filing a claim and getting reimbursed simple. Plus, you can track your claim online through the Nationwide Pet Account Access Page.

Contact Us

 Address
Mercer Voluntary Benefits
12421 Meredith Drive
Urbandale, IA 50398
 Phone
1-866-751-0255
 Hours
 M-F 9a-6p ET
 Email
customer.service@mercer.com

FAQs

Answers about the plan, including eligibility, options, enrollment, customer service and more.

  • Who is the provider?

    Nationwide pet insurance, formerly Veterinary Pet Insurance, was the first company to recognize the importance of pets as valuable family members and had similar care needs. That’s why it was the first company to introduce pet insurance, in 1982.

     

    My Pet Protection® from Nationwide® offers best-in-show coverage for eligible vet bills, choose 50% or 70% reimbursement for accidents, illnesses and much more.*

  • How can this help me?

    Nationwide believes all pets deserve to live life to the fullest but also understands every family’s situation is different.

     

    My Pet Protection® 

    • Accidents and illnesses
    • Hereditary and congenital conditions
    • Cancer
    • Dental diseases
    • Behavioral treatments
    • Rx therapeutic diets and supplements
    • A low $250 deductible.
    • Maximum annual benefit $7,500

     

    My Pet Protection covers so much, it's easier to tell you what's not covered.

  • If I leave my employer, will I be able to keep my coverage?

    You will be notified and asked to update billing information in order to keep the policy active.

  • Can I use my current veterinarian or do I have to find one in a “network?”

    With Nationwide, you have the freedom to use your choice of veterinarian (no pre-approval necessary) worldwide, including specialists and emergency providers.

    • Flexibility: Nationwide’s plans are licensed in all 50 states.
    • Savings: Receive discounts when enrolling multiple pets - up to 10%.**
    • Extras: Through vethelpline® , you receive live veterinarian guidance 24/7 about your pet’s health, from general questions to identifying urgent care needs. In addition, you enjoy discounts on pet products and services, a newsletter, online support and more.
  • Will you drop a pet from coverage because of age?

    Never. As long as you keep your policy continually in force (translation: don’t let it lapse or expire), your pet will not be dropped.

  • Does my pet insurance policy cover diagnostic testing?

    Yes. Diagnostic tests are reimbursed as long as your policy covers the medical condition.

  • Are anterior cruciate ligament (ACL) injuries covered by my policy?

    Nationwide covers ACL injuries that are diagnosed after you’ve had your policy for 12 consecutive months. And unlike many other pet insurers, both knees are covered.

  • What if I don’t know my pet’s exact age?

    No problem. You don’t need the age of your pet to get a policy and it’s the same price for all ages.

  • How do I file a claim?

    File a claim in just two easy steps.

    1. Pay your veterinarian at the time of treatment.
    2. Submit your claim via fax, email or your Nationwide Pet Account Access page at my.petinsurance.com.


    We take it from there. We’ll process your claim and send your reimbursement right away.

  • How does my veterinarian receive payment?

    You pay your veterinarian directly and then submit a claim to Nationwide. Nationwide will adjust your claim and reimburse you according to your plan.

  • What is vethelpline® and how does it work?

    vethelpline® is a service for all our members. Live veterinarians are available 24/7 to answer general pet questions and help identify urgent care needs. A vethelpline® consultation is not a substitute for a visit to your primary vet.

 

**Discount on base plans only and may vary by state. 

 

Products underwritten by Veterinary Pet Insurance Company (CA), Columbus, OH, an A.M. Best A+ rated company (2020); National Casualty Company (all other states), Columbus, OH, an A.M. Best A+ rated company (2020). Agency of Record: DVM Insurance Agency. All are subsidiaries of Nationwide Mutual Insurance Company. Subject to underwriting guidelines, review and approval. Products and discounts not available to all persons in all states. Insurance terms, definitions and explanations are intended for informational purposes only and do not in any way replace or modify the definitions and information contained in individual insurance contracts, policies or declaration pages, which are controlling. Nationwide, the Nationwide N and Eagle, and Nationwide is on your side are service marks of Nationwide Mutual Insurance Company. ©2021 Nationwide.

Mercer's Role & Compensation

Details of Mercer disclosure of the compensation.